Privacy Policy
Last updated: 18-08-2026
1. Introduction
MotelX is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This policy applies to all MotelX locations across New South Wales and to our website, https://motelx.framer.website
2. What Information We Collect
We may collect the following personal information:
Name, contact details (email, phone number, postal address)
Booking details (check-in/check-out dates, room preferences, number of guests)
Payment information (processed securely via our payment provider — we do not store full card details)
Vehicle details, where relevant (e.g. for parking)
Communications you send us (enquiries, feedback, reviews)
Website usage data (via cookies and analytics tools — see Section 6)
3. How We Collect Information
We collect personal information directly from you when you:
Make a booking online, by phone, or in person
Contact us with an enquiry
Subscribe to our newsletter
Leave a review or complete a guest feedback form
Browse our website (via cookies, see Section 6)
4. How We Use Your Information
We use your personal information to:
Process and manage bookings and payments
Communicate with you about your reservation (confirmations, changes, cancellations)
Respond to enquiries and provide customer support
Improve our services, website, and guest experience
Send marketing communications, where you have opted in (you may unsubscribe at any time)
Comply with legal and regulatory obligations
5. Disclosure of Information
We may share your personal information with:
Payment processors, to complete transactions securely
Our booking/reservation system provider
Service providers who support our operations (e.g. IT hosting, email/SMS providers)
Government or regulatory bodies, where required by law
We do not sell your personal information to third parties.
6. Cookies & Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, and understand how visitors use our site (e.g. via Google Analytics). You can disable cookies through your browser settings, though this may affect some website functionality, including the booking process.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including secure storage systems and restricted access to guest data. Payment information is processed through a PCI-DSS compliant payment gateway.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. financial record-keeping obligations under Australian tax law).
9. Access & Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out of date. To make a request, contact us using the details in Section 12.
10. Overseas Disclosure
If any data is stored or processed overseas — e.g. via a US-based booking platform or cloud host — disclose this here, including the country and the safeguards in place. If all data is stored within Australia, state that instead.
11. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Contact Us
For privacy-related questions or requests:
stay@motelx.com.au
Coffs Harbour, NSW 2450 Australia
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
